What are your business hours?
At this time we do not have regular business hours. If you need assistance please call us at 226 567 5500, or email us at info@artwithheartstudio.ca and one of our team members will get back to you as quickly as they can!

How quickly can I expect a response to my email or voicemail?
Emails & voicemails will typically be returned within 1 – 3 business days, but please allow up to 5 business days before following up. Please check your spam folder as well! 

What types of programs do you offer? 
We offer visual arts, drama & music programming here at the studio! We have private lessons, after school classes, camps, birthday parties, field trips, and more!

How do I register for programming?
Registration can be done right here on our website! Simply hover over Programs and then select the type of programming you are looking for.

How long are annual memberships valid for?
Annual memberships run on the calendar year, regardless of when they were purchased. For example, a 2025 membership is valid until December 31st at 11:59 PM.

What is your refund/cancellation policy?
Our refund policy can be viewed HERE!

Is your building wheelchair accessible?
While we do have a small step into our building, we are happy to assist wheelchair users in and out of the building. We do have a wheelchair accessible washroom, but it does lack an adult change table.

How old do you have to be to volunteer?
Volunteer opportunities vary depending on age, but start as young as 11 years old. In order to volunteer for classes you must have at least finished Grade 8. 

I’d like to volunteer, how can I get involved?  
If you’d like to volunteer please fill out a volunteer application HERE!

Does my child need to bring anything with them for class?
Please have your child dress for MESS, as sometimes our art activities can leave your child’s clothes stained. And of course, bring a water bottle if they’ll get thirsty within the hour. 

Are parents allowed to stay for the class?
Most parents drop their kids off and come back, but we do have a seating area where parents may wait for the duration of the class. 

What age group can attend classes? 
We have a variety of different classes for participants as young as 2, and as old as 18!

Do you offer one off workshops?
We sure do! One off workshops can be found HERE!

Are we able to try a class before signing up for the whole month?
You can try a class by signing up for a monthly workshop! Outside of monthly workshops we are not able to allow trials within our programs, a minimum of one month registration is required.

Do you offer any classes for adults?
We don’t have regularly scheduled classes for adults, but we do offer private bookings for adult workshops. Our private music lessons are also available for adults!

What happens if my child has to miss a class?
We are not able to offer makeup sessions, credits, or refunds for missed programming. Missed classes are at the discretion of the family.

What happens if AWHS has to cancel a class?
If AWHS has to cancel a class due to unforeseen circumstances (inclement weather, illness, etc) you will receive an email by 2:30 pm. Our team will do their best to reschedule the class or add a makeup class when possible.

What time does camp run?
Camp runs from 9:00 am to 3:00 pm.

Do you offer early drop off/late pickup?
Drop off starts at 8:45 am and pickup goes until 3:15 pm. At this time we are not able to offer extended care.

Do you offer drop in days?
Drop in days are offered over Christmas Break, the week of Canada Day, and the week of the Civic Holiday. All other camp weeks are full week registration only. 

What does my child need to bring for a day at camp?
Please bring a water bottle, shoes suitable for running, and pack a nut free lunch. Please leave any toys or valuables at home.

What should my child wear?
Dress for MESS! Send your child in clothes that they can create freely in. Days at camp can get extremely messy and we cannot guarantee that clothes will remain unstained.

What does a typical camp day look like?
We are an art camp so naturally our day camps are full of ART! Our typical daily schedule goes like this: Art activity #1, followed by a snack, art activity #2, an outdoor lunch/play break, followed by 2 more art activities. And of course, we weave in games in-between! Art activities may include but are not limited to acrylic painting, watercolours, mixed media, air dry clay, 3D crafts, drama games, ukuleles, science experiments and more!

What age group can attend camp?
Our camps are suitable for ages 5-12. 

My child is only 4, are they able to attend camp? 
4 years old looks differently on everyone! We recommend that before joining one of our camps participants have good focus, strong listening skills, basic scissor skills, and be content to spend the majority of the day making art. If this sounds like your child, then please reach out to discuss your child’s participation with us. If this does not sound like your child, then please hang tight for another year! 

Can you accommodate special needs participants?
Accommodations for special needs participants are evaluated on a case by case basis. If you have concerns about your child’s needs at our summer camp please contact us and we would be happy to discuss their needs with you! 

What happens if we have signed up for a full week of camp but have to miss a day of summer camp? 
We are not able to offer a reimbursement of any kind for missed camp days. If you have registered for a full week, you hold that space for the entire week regardless of how many days you will be attending.

What happens if we’ve already booked our summer camp weeks, but our schedule has changed and we can no longer attend? 
Our refund & cancellation policy can be viewed HERE!

How do we register for lessons? 
To register for lessons please fill out a lesson request form and our team will reach out with any available spaces, or to put you on our waitlist. Lesson request forms can be filled out HERE!

Does my child need to bring anything with them?
Guitar & ukulele students should bring their instrument with them, and vocal students should bring a bottle of water. AWHS will supply a binder & notebook for each participant at their first lesson. 

Do I need to purchase a lesson book?
Nope! AWHS will supply a library piano book to each piano student. When it is completed, it is returned and then exchanged for the next book. Guitar, ukulele, and voice students do not require lesson books as their lessons are more customizable. 

What happens if we lose our loaner book?  
If you use your loaner book you are responsible for paying a replacement book fee. The fee is the cost of a new book ordered to the studio. 

Do parents usually drop off their child, or stay for the lesson?
Children usually perform better, and are more focused in their lessons without their parents watching, but each child is different so we encourage you to do what is right for your child!

Can we pay per lesson?
No, we do not offer per lesson payment. Payment options include per 3 month session (Fall, Winter, or Spring), or for the full year. If you are not financially able to pay for the session upfront please contact us to set up a payment plan.

What is per session registration vs full year registration?
Per session registration registers you for a 3 month block. You will be offered priority registration for the following session, should you wish to continue. Full year registration registers you from September to June. In order to qualify for the full year pricing you must sign up for Fall, Winter & Spring. 

Do we need to have an instrument at home to take lessons?
Yes, you do need to have access to your chosen instrument at home. 30 minutes a week is not enough time to make real progress on an instrument, participants need to carve out time daily for home practice. 

How old does someone have to be to take lessons?
Ages vary depending on the instrument. Here at AWHS piano can start as early as 4, ukulele and voice as young as 7, and for guitar they must be at least 8.

Can adults take music lessons?
Absolutely!

What happens if we have to cancel a lesson?
If you need to cancel a lesson you need to go onto your Duet Partner account and cancel the lesson there. Lessons cancelled within 24 hours will be issued a makeup credit that can be used to book a cancellation slot or a space in the group makeup class at the end of the session. Cancellation slots are updated on Duet Partner as they become available. Makeup credits must be used by the end of the session. 

Can we reschedule instead of cancel?  
Due to the studio schedule we are not able to reschedule any lessons. If you are not able to attend a cancellation slot or the makeup group class at the end of the session then you forfeit the cost of the lesson.

What happens if AWHS has to cancel a lesson?
If AHWS has to cancel a lesson we will do our very best to offer a reschedule date if possible. In the event that we are not able to offer a reschedule date we will provide a makeup credit for a cancellation slot or the group makeup class, that must be used before the session ends. 

What performance opportunities are there? 
AWHS hosts an annual holiday concert and our kick off to summer festival – Flair Fest! All AWHS are invited to participate. AWHS is also happy to assist your child with preparing for the Norfolk Music & Arts Festival. 

What happens if we want to take a session off and return for the following session?
Taking a session off removes you from our lesson program, and you will need to return to the waitlist. You will be contacted after priority registration is complete if there are any remaining spaces, but we cannot guarantee a space in the next session unless you are currently registered. 

Do you offer summer lessons? 
Our usual lesson schedule goes on pause from mid June to the end of August. Availability for summer lessons are dependent on instructor availability and varied from year to year. 

How early can I arrive?
Party hosts can arrive a maximum of 15 minutes prior to their booking. 

Is there somewhere to set the food & presents?
Yes! A large table will be set up for you to put all your party supplies.

Can we bring decorations? 
Absolutely!

Can we bring a pinata?
Yes, pinatas are welcome, but we do ask that you bring a table cloth for the floor to catch any stray candy. 

Is there somewhere we can store an ice cream cake?
No, we do not have a fridge or a freezer, so we advise again ice cream cake.

What should the participants wear?
Dress for MESS! Our art activities can get very messy, so it is recommended to wear clothes that are okay to get stained. 

How are your parties structured?
The first hour is for the activity (slime, painting, or craft) while the second hour is parent lead free time. Typically during the second hour parents do pizza/snacks, cake, presents, and party games. Please note that it is your responsibility as the party host to occupy your guests for this second hour. 

How many participants can you accommodate?
Our base party package includes up to 8 participants, but we can accommodate up to 12 participants with one instructor. Parties of 13-20 participants require additional staffing and must be noted at the time of booking. 

Are the guests’ parents allowed to stay? 
Yes, the guests’ parents are allowed to stay for the party. We just ask that the adults be mindful of their volume so that the instructor can lead the activity easily. 

What if I haven’t heard back from all of our RSVP’s?
No worries! We will set up enough stations for all who have RSVP’d, and have a few extra sets of supplies ready to go just in case!

What happens if we need to reschedule?
Your booking deposit is non refundable, but we are happy to move your booking to another date if possible.  

Are custom paintings/crafts available? 
Yes, custom activities are available for a $50 + tax fee. 

How do we book a birthday party?
You can book a birthday party on our website HERE! 

Do you have other dates available besides what is on the website?
Party dates are pre determined by our party instructors, and are all listed on the website. If you are hoping for a different date please reach out to us via email and we will check with our team to see if anyone is available.

Who is eligible for a scholarship?
Any child facing a barrier preventing them from accessing arts program could be eligible for a scholarship.

How can we apply for a scholarship?
You can apply for a scholarship by filling out an application HERE!

My child is no longer able to utilize their scholarship, can I transfer the scholarship to someone else (a sibling, cousin, friend, etc.)
No, scholarships cannot be transferred and are only valid for the recipient who was approved. Anyone who would like a scholarship needs to fill out an application. 

We have already received a scholarship, are we allowed to apply for another one?
Yes, scholarship recipients are always welcome to apply for more scholarships! 

I have a membership, why isn’t my membership discount showing up?
Please make sure that you are signed into your account, by going to Menu – Shop — My Account. If you are logged in, and for sure have an active membership and your member’s discount is still not working please email us at info@artwithheartstudio.ca . Memberships expire Dec. 31st, regardless of their purchase date, so if you have not purchased a membership in this calendar year your membership is no longer active. 

I’m having difficulty registering online, can I register in person? 
We do not have scheduled business hours, and when we are open our team is usually busy teaching. If you require assistance with registration please call us (226 567 5500) or email us (info@artwithheartstudio.ca). If needed, we are happy to set up an appointment for you to come to the studio.

Do you sell art supplies? 
No, we do not sell art supplies.

Are you a Purolator drop off point?
No, despite what the Purolator website says, we are NOT a Purolator drop off point.